Free Shipping On All Orders

Expert Care Guide with Every Plant

7-Day Undamaged Plant Guarantee

Shipping & Delivery

At PlantMailer, we’ve re-engineered the live plant transit experience. Moving delicate greenery requires specialized logistics, secure thermal insulation, and rapid carrier handoffs. Here is exactly what you can expect when ordering your next rare or everyday variety from us.

Shipping Rates & Transit Times

We believe transparent logistics are essential for a good plant-buying experience. We keep our domestic shipping structure straightforward:

  • Shipping Cost: FREE on all orders within the United States—no minimum spend or discount codes required.

  • Delivery Window: 4–7 Business Days via trusted, fully tracked domestic carriers.

Greenhouse Processing & Packaging Timeline

  • Inspection & Prep Matrix: All orders undergo a dedicated 1–3 business day processing window. During this time, our greenhouse team thoroughly inspects your plants, stabilizes soil moisture levels, and secures them using specialized protective wrap to eliminate shifting inside the box.

  • Strategic Shipping Schedule: To protect plant health, we primarily ship out packages Monday through Wednesday. This completely prevents your live plants from being left sitting in stagnant carrier sorting facilities over a weekend.

Live Tracking & Delivery Updates

As soon as your package is handed over to the courier, an automated confirmation email containing your unique tracking number will be sent to you. You can monitor your plant's journey every step of the way.

Note: It can occasionally take up to 24 hours for the carrier's system to update with initial transit scans after pickup.

Seasonal Weather Holds

Because rare tropicals and tissue cultures are highly sensitive to extreme temperature shifts, we monitor conditions across all shipping corridors daily.

  • Thermal Safeguards: If your local delivery zone or our greenhouse hub is experiencing severe freezing weather or extreme summer heatwaves, we will initiate a brief safety weather hold on your shipment.

  • Direct Communication: We will email you immediately if your plants are placed on a protective hold. They will remain safe and climate-controlled in our greenhouse until conditions are stable enough for travel.

Damaged, Delayed, or Lost Shipments

While we maintain an exceptional arrival success rate due to our custom packaging rules, shipping living items always carries a few unpredictable elements.

If your package is lost by the carrier, significantly delayed, or arrives in a compromised state, do not stress. Take a clear photo of the plant's condition immediately upon opening and reach out to our dedicated care desk at tropicaltreasure123@gmail.com within 48 hours of delivery. We will activate our Live Plant Guarantee to arrange a brand new replacement or issue a full refund right away.