Risk-Free Greenery
Live Plant Guarantee
We stand behind every root, stem, and leaf we ship. Buying plants online shouldn't feel like a gamble.
Covered
- Arrival damage -- wilted, broken, or unviable on arrival.
- Transit stress -- extreme delays or climate exposure that harm the plant.
- Your choice -- free replacement or full refund.
Not Covered
- Care after arrival -- wrong light, overwatering, drops.
- Claims after 48 hours of delivery.
- Minor cosmetic marks -- small tears, one dropped lower leaf.
How to Make a Claim
1
Snap a photo
As soon as you open the box.
2
Email us
Order number + photo, within 48 hours.
3
We fix it fast
Reply within 1-2 business days.
If something goes wrong on our end during transit, we always make it right.
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