We Safely Ship Beautiful, Healthy Plants
Sending a living plant through the mail is a leap of faith. Here's how we make sure it arrives safe and healthy — read FAQs below.
Choose Your Plant
Choose Your Plant
Browse our full collection and pick the one that speaks to you. Not sure where to start? Try our Plant Finder — we'll match you to your perfect plant.
We Pick & Pack
We Pick & Pack
Once your order comes in, we hand-select a healthy, thriving plant and pack it with care — secured, cushioned, and weather-checked so it's ready for the trip.
It Arrives at Your Door
It Arrives at Your Door
Your plant ships within 2–3 business days and arrives in 4–7 business days, safely boxed and ready to unwrap.
We're With You After
We're With You After
Got questions once it arrives? We're here for the life of your plant — from unboxing to new growth.
Standing Tall
Standing Tall
Every plant is secured to a bamboo stake to keep it upright during transit, protecting the stem from bending or snapping along the way.
Secured Soil
Secured Soil
We wrap the top of the soil tightly to hold it in place, so it doesn't shift or spill — keeping the root system undisturbed until it reaches you.
Heavy-Duty Packaging
Heavy-Duty Packaging
Every order ships in a sturdy corrugated box built to handle stacking and handling, so your plant arrives intact, not crushed.
Cold-Weather Protection
Cold-Weather Protection
When temps drop, we tuck in a heat pack to keep your plant at a safe temperature through the coldest stretches of its journey.
Frequently Asked Questions
Got questions? We've probably already answered them — check out our most common ones below.
Shipping Info
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on all orders within the contiguous United States. No minimum spend required.
Where do you ship?
Where do you ship?
We currently ship anywhere in the contiguous United States (48 states). We don't ship internationally or to Alaska/Hawaii at this time.
How long will it take to get my plant?
How long will it take to get my plant?
Orders are processed within 2–3 business days, and delivery takes 4–7 business days depending on your location. Need it faster? Reach out and we'll see what expedited options are available.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Email us right away and we'll do our best to help. Once your order has shipped, we're unable to make changes, so the sooner you reach out, the better.
Will my plant be okay during shipping?
Will my plant be okay during shipping?
We take shipping seriously. Every plant is carefully packed to survive transit, and we check weather conditions along your route — a heat pack or cold pack is added automatically when needed.
Plant Guarantee
What's your plant guarantee?
What's your plant guarantee?
Every plant comes with a 7-day guarantee. If your plant arrives damaged or isn't thriving within 7 days of delivery, we'll send a replacement or issue a refund — your choice.
My plant looks stressed after shipping. Is that normal?
My plant looks stressed after shipping. Is that normal?
Completely normal. Plants get a little dramatic during transit. Give it bright indirect light, water if the soil's dry, and a few days to settle in — most bounce back within 3–5 days. If it doesn't, you're covered by our guarantee.
How do I make a guarantee claim?
How do I make a guarantee claim?
Email us within 7 days of delivery with a photo of your plant and your order number. We'll take care of the rest — replacement or refund, whichever you prefer.
Are pots and accessories covered by the guarantee?
Are pots and accessories covered by the guarantee?
The guarantee covers live plant health only. If a pot or accessory arrives damaged, let us know and we'll make it right too.
Plant Care
I'm new to plants — where do I start?
I'm new to plants — where do I start?
Take our Plant Finder quiz — it'll match you with plants suited to your space, light, and experience level. We've helped plenty of self-proclaimed "black thumbs" become confident plant parents.
Do you provide care instructions?
Do you provide care instructions?
Yes! Every order includes care guidance matched to your specific plant, and you can find detailed care info on each product page and in our Plant Care Library anytime.
What if I have questions after my plant arrives?
What if I have questions after my plant arrives?
We're here for the life of your plant. Email us anytime and we'll help you troubleshoot.
Ordering & General
Do you restock rare or sold-out plants?
Do you restock rare or sold-out plants?
We're always sourcing new and rare varieties. Sign up for restock notifications or follow us so you don't miss a drop.
Do you offer local pickup?
Do you offer local pickup?
We currently don't offer local pick but stay updated for it.
How can I contact you?
How can I contact you?
Email us anytime — we typically respond within 1 business day.
Still Have Questions?
Our team is happy to help with anything not covered here — just reach out and we'll get back to you within 1-2 business days.
